Support Centre
Structured Support & Buyer Protection
Inspection recommended · Escrow-supported transactions · Dispute resolution pathway · Licensed freight partner coordination
Frequently Asked Questions
General
Inspection
Payment
Shipping
Contact Support
Contact Details
Import regulations may change without prior notice. Buyers are responsible for verifying current rules with official customs authorities or licensed clearing agents before shipment.
Buyer Protection Safeguards
Dispute Resolution Process
Raise a Dispute
Contact platform support with full details of the issue, transaction reference, and supporting documentation.
Review Period
The platform reviews the dispute and contacts both parties to gather information within the specified review period.
Mediation
Where applicable, both parties are guided through a structured resolution process.
Resolution
A resolution is communicated to both parties. Escrow funds, where applicable, are released per the outcome.